»Putting the Customer First ® Free Seminar

Do you really put your customers first?

Research shows that truly putting your customers first will enable you to:

• Increase financial turnover
• Improve services
• Develop competitive differentiation
• Increase customer loyalty, retain existing and gain new customers
• Improve staff motivation and organisational development

Which we know is vital in today’s economy.

Unsure how to do it? We can help!

The National Standard for Customer Service, Putting the Customer First ® offers a proven methodology to help organisations achieve and maintain customer service excellence. Putting the Customer First ® has already been achieved by hundreds of organisations across the public, private and not for profit sectors, nationwide.

"Customer First's got bottom-line benefits"
Cornwall College

"Customer First is an excellent way to review your businesses systems and procedures, without Customer First accreditation we wouldn’t be able to support young people into business."
Prince's Trust Yorkshire and Humber

To find out how other organisations have benefited from the standard please go to http://www.customerfirst.org/CaseStudies.aspx

You are invited to our free seminar and networking lunches, where you will have the chance to:

• Find out all you need to know about the National Standard in Customer Service, Putting the Customer First ®.
• Hear guest speakers talk about their experience of Customer First and how it has benefited their organisations.
• Network with a range of like minded customer focused organisations over lunch.

Venues and Guest Speakers

West Midlands Click here for more details and to book your places for the West Midlands event	Yorkshire Click here for more details and to book your places for the Yorkshire event	London Event full: No places left. For further information follow the link Click here for more details and to book your places for the London event
Monday 24th November 12.00pm – 2.00pm	Wednesday 26th November 11.00am – 1.00pm	Monday 1st December 12.00pm - 2.00pm
The Innovation Centre, Longbridge Technology Park Birmingham	Tankersley Manor Barnsley South Yorkshire	The British Library London
Featuring guest speaker from GoSkills	Featuring guest speaker from Skipton Building Society	Featuring guest speaker from Awards UK
Business Link in the West Midlands are kindly supporting this event.		The British Library is kindly supporting this event.
Click here for more details and to book your places for the West Midlands event	Click here for more details and to book your places for the Yorkshire event	Click here for more details and to book your places for the London event