»Next Steps

Let us help you start the journey

Begin your Customer First journey

To start you need to complete a Customer First Commitment form.

1. Download the Customer First commitment form (quick link here)

2. Fill it in

3. Once you have completed this form sign it and return it to us

If you have any questions please do not hesitate to contact us.

Customer First Information

Putting the Customer First ® is the National Standard for Customer Service for all businesses and organisations. The standard covers three key areas:

• Customer Relationships examines how organisations build relationships with their business customers.
• Market Awareness looks at an organisations approach to understanding their market.
• People focuses on the people delivering services within an organisation.

Although organisations working towards achieving the National Standard have found it challenging (only one in five achieve it on first assessment), 98% state that the Customer First journey has benefited their organisation and that it will have a positive impact on their business customers.

http://www.customerfirst.org

Consultancy support

Looking for objective support to help improve your organisation?

QAS’s parent company QED Consulting can offer bespoke consultancy services on all areas of organisational and personal development. Whether you are seeking advice and guidance about your assessment, or just general management consultancy click below to see how QED Consulting can help.

Visit QED Consulting