»Costing Guide

Your investment

Because your organisation is unique, your Customer First journey and assessment will be tailored to meet your needs and specifications. This will be discussed in depth during the inital call with your assessor. The cost of your assessment will also be specific to your organisation and agreed with yourself following the scoping call.

To give you an idea of the expected investment required, we have three example costings for 3 different types of organisations shown below.

We can tell you that the minimum investment is as little as £975 plus VAT & expenses. We promise to keep expenses to a minimum and can guarantee that they will be no more than £250*.

1. Small Organisation

RH Support is a small community based organsition in London selling and delivering business support services. It employs 3 people to deliver the service; a manager and 2 business counsellors. RH Support also have a couple of volunteers that assist with administration duties, meaning that 5 people in total are 'in scope' for their assessment.

Assessment details

• The completion of a self assessment form.
• An on site visit from the assessor.
• Feedback and a report is provided as part of the visit.
• Assessment Costs – £975 plus VAT and assessor travel expenses (maximum £125).

 

2. Medium Organisation

Training Solutions Ltd is a private sector consultancy working in both the public and private sector. With an internal team of 22 core consultants and staff they also have a team of 50 associates.

 

Assessment details

• The completion of a self assessment form.
• An on site visit from the assessor.
• Feedback and report provided as part of this visit.
• Assessment Cost - £1450 plus VAT and assessor expenses (maximum of £200).

 

3. Large Organisation

Hinton Finances is a building society based in Yorkshire. The assessment was based on the Customer Service Division which employs just over 250 people. Because the Customer Service Division at Hinton Finances offers a range of different services, the assesment had a 'high level of complexity'.

Assessment Details

• The completion of a self assessment form,
• An on site visit from the assessor.
• Feedback and report provided as part of visit.
• Full narative report provided in addition to inital feedback.
• Assessment cost - £2860 plus VAT and assessor travel expenses (maximum £250).

 

*It is our policy to cap expenses at £250, however there may be some unforseeable cases where this is not possible