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As well as quantity, we have quality on our side, take a look at our clients' experiences………
Case Studies
Simply click on the name of the company to see their case study
More case studies can be found on the Customer First website
Customer Satisfaction Survey (March 2006 - March 2007)
Our latest Customer Satisfaction rates speak for themselves:
- 96% rated value for money as satisfactory to excellent.
- 97% rated the delivery of the service as satisfactory to excellent
- 78% rated the professionalism of the assessor as excellent and 100% the professionalism of the assessor as satisfactory to excellent
- 97% rated the assessment admin as satisfactory to excellent.
- 98% rated the initial information about the standard as satisfactory to excellent
- 97% rated the external assessment process as satisfactory to excellent.
- 100% rated feedback from the assessor as satisfactory to excellent.
- 94% rated the development plan as satisfactory to excellent.
- 82% rated the self assessment process as satisfactory to excellent