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»Case Studies

we help our clients to get the results they want

Of the 721 Customer First Assessments conducted throughout the UK up to May 2007, 530 (74%) were conducted by QAS.

As well as quantity, we have quality on our side, take a look at our clients' experiences………

Customer Satisfaction Survey (March 2006 - March 2007)

Our latest Customer Satisfaction rates speak for themselves:

  • 96% rated value for money as satisfactory to excellent.
  • 97% rated the delivery of the service as satisfactory to excellent
  • 78% rated the professionalism of the assessor as excellent and 100% the professionalism of the assessor as satisfactory to excellent
  • 97% rated the assessment admin as satisfactory to excellent.
  • 98% rated the initial information about the standard as satisfactory to excellent
  • 97% rated the external assessment process as satisfactory to excellent.
  • 100% rated feedback from the assessor as satisfactory to excellent.
  • 94% rated the development plan as satisfactory to excellent.
  • 82% rated the self assessment process as satisfactory to excellent

 

 

Click here to register on a free seminar and learn more about Putting the Customer First!!

 

Call us on 0845 680 1254

 

"Innovate's relationship with our customers has greatly improved."

 

Further Consultancy Support

Looking for objective support to help improve your organisation?

QAS’s parent company QED Consulting can offer bespoke consultancy services on all areas of organisational and personal development. Whether you are seeking advice and guidance about your assessment, or just general management consultancy click below to see how QED Consulting can help.

Visit QED Consulting
Visit QED Consulting

 

Putting the Customer First ®

The National Standard for Customer Service

www.customerfirst.org