»About QAS

“We understand this process inside out”

Customer First was originally formed back in 1999. Our parent company, QED Consulting was involved in the original research which highlighted the lack of any standard that really focused on the customer experience. QED Consulting was commissioned to write the prototype standard and went on to conduct the initial pilot assessments in 2000-2001.

Quantum Assessment Services was formed as a dedicated assessment body for Customer First by QED Consulting to meet with the growing popularity of the standard. During this period the Regional Development Agencies endorsed the standard, specifying its use for organisations supporting businesses.

We were the first official assessment body for the standard and have worked in partnership with Customer First UK since they took over the national responsibility in 2003. We helped to train and induct other assessment organisations to work with the standard. The Putting the Customer First ® Standard has also been continuously improving, using feedback from customers and from our assessors. The latest move has been its extension to a generic standard, making it the National Standard for Customer Service. We also practice what we preach as QED Consulting has been accredited with the Customer First standard since 2004.